Development of Website-Based Airport Map for Optimizing Service Quality at Komodo International Airport Labuan Bajo

Almas Ghina Marzuqoh; Faoyan Agus Furyanto; Yudhis Thiro Kabul Yunior

doi:10.20823/hqsmk437

Authors

Almas Ghina Marzuqoh Politeknik Penerbangan Surabaya Author
Faoyan Agus Furyanto Politeknik Penerbangan Surabaya Author https://orcid.org/0000-0001-7639-0699
Yudhis Thiro Kabul Yunior Politeknik Penerbangan Surabaya Author

DOI:

https://doi.org/10.20823/hqsmk437

Keywords:

Airport Map, Website, information System, Digital, Airport Service Quality

Abstract

This research aims to design a web-based Airport Map information system to optimize service quality for users at Komodo International Airport, Labuan Bajo. The background of this study is the unavailability of a visual and digital information system accessible to passengers for locating important facilities within the airport area. As a result, users experience difficulties in mobility and wayfinding, which negatively affects service efficiency and user satisfaction.

The study adopts the Research and Development (R&D) method with the ADDIE development model approach (Analysis, Design, Development, Implementation, Evaluation). The data used includes maps of domestic and international terminals, and access routes to nearby tourist destinations around Labuan Bajo. The system was developed using HTML, Tailwind CSS, and JavaScript, and deployed via the Netlify platform. Validity testing was carried out by IT and subject matter experts, and usability testing involved 55 passenger respondents through questionnaires.

The results indicate that this web-based Airport Map system is feasible and rated highly in terms of usability and efficiency. It facilitates user access to location information and is expected to serve as an innovative digital solution to improve service quality at the airport.

Author Biography

Faoyan Agus Furyanto, Politeknik Penerbangan Surabaya

Faoyan Agus Furyanto was born on August 19th, 1984, in Banjarnegara, and is a civil servant at the Surabaya Aviation Polytechnic. In 2009, he received a bachelor's degree in English education from the Open University. In addition, in 2012, he received a master's degree in English education from Sebelas Maret University. He finished his doctorate at Yogyakarta State University. He is an aviation English lecturer under the Ministry of Transportation of the Republic of Indonesia.

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