Design and Development of a Web-Based Tenant Management System at Mutiara SIS Al-Jufri Airport

Authors

DOI:

https://doi.org/10.20823/pnxm0r46

Keywords:

Tenant Management Web-Based System PIECES Analysis Digital Transformation Airport Service

Abstract

Mutiara SIS Al-Jufri Airport hosts a number of tenants providing various services to airport users. However, its manual management system leads to inefficiencies, risks of data loss, and limited access to information. This research aims to design and develop a web-based tenant management system to streamline the rental and complaint processes. The prototype method was employed through five stages: communication, planning, modeling, construction, and system delivery. The system utilizes Google Sites as the primary website, supported by Clappia and Google Spreadsheet for forms and data storage. The results show that the system enhances operational efficiency, transparency, and service quality. Effectiveness evaluation using the PIECES framework confirms performance improvement. Furthermore, the system supports paperless operations and aligns with eco-airport concepts.

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Author Biographies

  • Ferry Ardiansah Sulistyo, Aviation Polytechnic of Surabaya

    Ferry Ardiansah Sulistyo is a Diploma III graduate in Air Transportation Management from Politeknik Penerbangan Surabaya.

  • Didi Hariyanto, Aviation Polytechnic of Surabaya

    Didi Hariyanto holds a bachelor’s degree (S. Pd) and a master’s degree (M. Pd). He is a senior lecturer in the Diploma 3 Air Transportation Management Study Program at the Aviatition Politeknik of Surabaya, Indonesia

  • Linda Winisari, Aviation Polytechnic of Surabaya

    Linda Winiasri holds a bachelor’s degree (S. Psi) and a master’s degree (M. Sc). She is a chief in the Diploma 3 Civil Engineering of Airport Study Program at the Aviatition Politeknik of Surabaya, Indonesia

References

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Published

2025-12-05

Issue

Vol. 3 No. 4 (2025): Articles on December 2025

Section

Articles

License

Copyright (c) 2026 Ferry Ardiansah Sulistyo, Didi Hariyanto, Linda Winisari (Author)

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

How to Cite

Design and Development of a Web-Based Tenant Management System at Mutiara SIS Al-Jufri Airport. (2025). Appissode: Application, Information System and Software Development Journal, 3(4), 8-12. https://doi.org/10.20823/pnxm0r46

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