Design and Development of a Web-Based Tenant Management System at Mutiara SIS Al-Jufri Airport

Ferry Ardiansah Sulistyo; Didi Hariyanto; Linda Winisari

doi:10.20823/pnxm0r46

Authors

Ferry Ardiansah Sulistyo Politeknik Penerbangan Surabaya Author
Didi Hariyanto Politeknik Penerbangan Surabaya Author
Linda Winisari Politeknik Penerbangan Surabaya Author

DOI:

https://doi.org/10.20823/pnxm0r46

Keywords:

Tenant Management, Web-Based System, PIECES Analysis, Digital Transformation, Airport Service

Abstract

Mutiara SIS Al-Jufri Airport hosts a number of tenants providing various services to airport users. However, its manual management system leads to inefficiencies, risks of data loss, and limited access to information. This research aims to design and develop a web-based tenant management system to streamline the rental and complaint processes. The prototype method was employed through five stages: communication, planning, modeling, construction, and system delivery. The system utilizes Google Sites as the primary website, supported by Clappia and Google Spreadsheet for forms and data storage. The results show that the system enhances operational efficiency, transparency, and service quality. Effectiveness evaluation using the PIECES framework confirms performance improvement. Furthermore, the system supports paperless operations and aligns with eco-airport concepts.

Author Biographies

Ferry Ardiansah Sulistyo, Politeknik Penerbangan Surabaya

Ferry Ardiansah Sulistyo is a Diploma III graduate in Air Transportation Management from Politeknik Penerbangan Surabaya.
Didi Hariyanto, Politeknik Penerbangan Surabaya

Didi Hariyanto holds a bachelor’s degree (S. Pd) and a master’s degree (M. Pd). He is a senior lecturer in the Diploma 3 Air Transportation Management Study Program at the Aviatition Politeknik of Surabaya, Indonesia
Linda Winisari, Politeknik Penerbangan Surabaya

Linda Winiasri holds a bachelor’s degree (S. Psi) and a master’s degree (M. Sc). She is a chief in the Diploma 3 Civil Engineering of Airport Study Program at the Aviatition Politeknik of Surabaya, Indonesia

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