Design of a Lost and Found Reporting Website Using the Prototype Methodat Adi Soemarmo Airport

Aldi Prasetyo; Sri Rahayu Surtiningtyas; Agus Tryono; Lady Silk Moonlight

doi:10.20823/5nv3b830

Authors

Aldi Prasetyo Politeknik Penerbangan Surabaya Author
Sri Rahayu Surtiningtyas Politeknik Penerbangan Surabaya Author
Agus Tryono Politeknik Penerbangan Surabaya Author
Lady Silk Moonlight Politeknik Penerbangan Surabaya Author https://orcid.org/0000-0002-1285-7074

DOI:

https://doi.org/10.20823/5nv3b830

Keywords:

Website, Lost and Found Reporting, Prototype, Adi Soemarmo Airport, Passenger Service

Abstract

Adi Soemarmo Airport is one of the airports responsible for providing optimal service to passengers, including in the handling of lost and found items. Until now, the reporting process for lost items has been carried out manually, making it inefficient and potentially causing delays in the item retrieval process. Therefore, a website-based system is needed to facilitate passengers in reporting lost items independently. The research problem in this study is how to design a website-based lost item reporting system using the prototype method to improve passenger service at Adi Soemarmo Airport. This research is a system development study aimed at providing a more practical and effective platform for reporting lost items. The results of testing conducted on 97 respondents who had previously used air transportation services indicate that the lost item reporting website functions properly and is suitable for use. Based on the usability test, a score of 95.7% was obtained, which falls within the 81%–100% range, placing it in the “Highly Feasible” category. In addition, validation by three subject matter experts showed a feasibility score of 94%, which is also categorized as “Eligible for Publication.” From these results, it can be concluded that the website-based lost item reporting system can help simplify the reporting process for passengers and support efforts to improve service quality at Adi Soemarmo Airport.

Author Biographies

Aldi Prasetyo, Politeknik Penerbangan Surabaya

Aldi Prasetyo, born in 2004, is a final-year student in the Diploma 3 Air Transport Management Program at Politeknik Penerbangan Surabaya. He started his studies in 2022 and is currently focusing on web-based service systems to improve passenger services at airports.
Sri Rahayu Surtiningtyas, Politeknik Penerbangan Surabaya

Dr. Sri Rahayu Surtiningtyas is a senior lecturer at Politeknik Penerbangan Surabaya, currently teaching in the Diploma III Air Traffic Management Program. Her academic background and professional experience are rooted in aviation education, with a specialization in air traffic control systems, human factors in aviation, and service quality management at airports. She has been actively involved in curriculum development and research related to flight navigation services and aviation service standards in Indonesia. Dr. Surtiningtyas is also known for her contributions in seminars and training sessions on aviation safety and operational efficiency.
Agus Tryono, Politeknik Penerbangan Surabaya

Agus Triyono is a lecturer in Civil Airport Engineering at Politeknik Penerbangan Surabaya. He focuses on airport infrastructure development, including runway and pavement design, with expertise in construction methods and operational safety in aviation facilities. He is also involved in research and practical training related to airside development standards and engineering solutions in aviation.
Lady Silk Moonlight, Politeknik Penerbangan Surabaya

Lady Silk Moonlight was born in Surabaya, Indonesia, in 1987. She received a Bachelor of Engineering degree in Informatics Engineering from Trunojoyo University in 2009 and a Master of Engineering degree in Informatics from Bandung Institute of Technology (ITB) in 2013. Her research interests include information technology, artificial intelligence, information systems, computer science, digital image processing, and computer networks. She is a lecturer at D3 Aeronautical Communication, Politeknik Penerbangan Surabaya, Indonesia.

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